Refund policy

Last updated: October 2, 2026

We want you to love your Somari ritual. If something isn't right, here is how we can help.

30-DAY RETURNS
You can request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. For hygiene reasons, devices that have been used on the skin can only be returned if they are faulty (see below).

DAMAGED, FAULTY OR WRONG ITEMS
If your device arrives damaged, stops working within 30 days of delivery, or you received the wrong item, email us within 30 days of delivery with your order number and a short photo or video of the issue. We will send you a replacement or a full refund at no extra cost to you, including any return shipping.

HOW TO START A RETURN
Email us at somariget@gmail.com with your order number before sending anything back. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted. For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a tracked shipping service.

REFUNDS
Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need a few extra days to process it.

LOST ORDERS
If your order has not arrived within 45 days of shipping, contact us and we will send a replacement or a full refund.

CONTACT
Questions about returns? Write to us at somariget@gmail.com